GE Troubleshooting

 

GE Concord TroubleshootingGE Concord Trouble Shooting

My system is beeping … or, there was a power outage at your location …
Press * + * (2 asterisks) for a system status report.  Your keypads and/or interior siren will beep according to the current arming level. The keypad will display current status information, for example, “SENSOR 03 BYPASSED,” “SYSTEM BATTERY IS OK,” or “AC POWER IS OK.”  To silence the trouble beeps, enter off and your 4-digit code as if you were to disarm the system.

I have “System Low Battery” on my keypad, or Central Station called because I have a low battery, or System Status (*+*) reports “LOW BATT” …
This indicates a “low battery condition”.  If your home/business had a recent power outage, wait 4-6 hours and see if the battery recharges on its own.  If the “System Low Battery” on your keypad does not clear after 4-6 hours, your backup battery needs to be replaced.  12V 5A batteries can be purchased for replacement.  Sun Ray Security can also install a new backup battery for you. Please call for service.

Click here for detailed instructions on how to properly replace batteries in GE wireless smoke detectors.

Where do I find my backup battery?Security System Panel Box
Go to the security system panel box usually found in the basement or closet. Open the panel box & locate the battery (approx. 4″x4″ black cube.)

Unhook the battery by removing the black and red leads (wires) from the battery (wiggle off).  Replace the battery and reattach leads (red to red – black to black).  Plug the transformer back in and replace the screw.  You may need to reset your system by performing the *+* system status check.  You may also need to arm/disarm your system to have it return to normal state.

I have “PHONE FAILURE TROUBLE” displaying on my keypad …
This means your system has stopped communicating with Central Station.  The most common reasons this would happen is:

(1)   You have changed your phone service provider or phone number – contact Sun Ray to schedule a service call to have your phone service reconnected or reprogrammed.
(2)   Your local phone provider has changed service or has service issues in your locale, contact your phone service provider.
(3)   If you use DSL Internet, your security panel requires a DSL filter just like all the phones in your home, contact Sun Ray to schedule a service call for installation of a security panel approved DSL filter.
(4)   If none of the above 3 conditions have occurred, test your system with Central Station at (800) 933-4762 and they will assist you.  If after testing your system, your communication is not working, contact Sun Ray to schedule a service call.

My alarm went off and no one called me?
Be sure to let the system stay in alarm with the sirens sounding for at least 30 seconds before silencing or canceling the alarm.

For standard telephone clients:
Ensure that your phones are operational by placing a call. If this works, contact us to schedule service.

For VoIP clients:
As above, also ensure that you have an Internet connection. If both are working, contact us to schedule service.

For Cellular/ Radio clients:
Contact us to schedule service.

My siren is going off for no reason …
Have you checked to make sure your security system siren is making the loud noise?  The security system siren will have a continuous sounding blare (intermittent beeps are smoke detectors).  If you have gone to your keypad, performed the *+* system status, and armed/disarmed your system … and have no Trouble Conditions on your keypad, the security system may not be sounding.  PLEASE CHECK YOUR SMOKE DETECTORS TO MAKE SURE THEY ARE NOT GOING OFF.  If the noise is coming from a smoke detector, you may need to reset the device or change its battery.

The system is going off and I do not have a code to turn it off?

Security System Power Supply TransformerMy alarm is going off and I can’t get it to turn off.

  • Unplug the security system power supply transformer.
  • Then disconnect or pull off one of the wires that is attached to the battery.

This will power down the security system. Once you have done this, contact us to schedule service. The homeowner/business owner must be notified by the person that set off the alarm to get the code.   If you are unable to get in touch with the owner/manager of this system or if this is a new system that has only been reactivated, the System must be powered down.

My doors/windows are not chiming when I open them …

Pressing the 7 keyfollowed by the 1 key (7 + 1) to toggle your door chimes on/off.

I want to add or delete user codes on my system …

Consult your user manual for directions to enter Programming Mode.

Arm: [2] Stay + Code, or [3] Away + Code
Disarm: [1] Off + Code Check Faulted Zones: Press [*] Status
Smoke Reset: [1] + Code to silence alarm, then [1] + Code again to reset the smoke detector
Change Code: To change the MASTER CODE,  Enter the programming menus by pressing [9] + the current System Master Code. Press [1][1][0]. Enter the desired 4-digit System Master Code, then press [#].  Press ‚ [*][4][#] to exit the programming menus.

To change a USER CODE,

  1. Enter the programming menus by pressing [9] + System Master Code.
  2. Press [1][0] nn [0] where nn is user 00 through 15.
  3. Enter the desired 4-digit code, then [#].
  4. Press ‚ [*][4][#] to exit the programming menus.

Delete Code:

  1. Enter the programming menus by pressing  [9] + System Master Code.
  2. Press [1][0] nn [0] where nn is user 00 through 15.
  3. Enter the System Master code, then [#].
  4. Press ‚ [*][4][#] to exit the programming menus.

Chime On/Off: [7] + [1]
Bypass Zones:
Indirectly:
[2] Away + Code + # or [3] Stay + Code + [#]
Directly: [#] + Code + Zone Number
Power Down Panel: Pull one wire off battery. Then unplug the panel transformer if you know where it is.  It is a beige box plugged into a nearby power outlet.  If you can’t find it, then disconnect wire on far left terminal on terminal strip (terminal 1).

Commands at a Glance

Disarm the system and or cancel an accidental alarm.

1 + CODE

Arm to Level 2STAY.

2 + CODE

Arm to Level 3AWAY.

3 + CODE

Send a police alarm.

Press and hold both POLICEbuttons for 2 seconds.

Send an auxiliary alarm.

Press and hold both AUXILIARY buttons for 2 seconds.

Send a fire alarm.

Press and hold both FIRE buttons for 2 seconds.

Arm system with No Delay.

2 + CODE + 4 or 3 + CODE + 4

Arm system for Latchkey.

2 + CODE + 6 or 3 + CODE + 6

Bypass a sensor.

Indirectly: 2 + CODE + . or 3 + CODE + .

Directly: . + CODE + Sensor Number

Arm system silently. 5 + 2 + CODE or

5 + 3 + CODE

Arm system with exit lights off.

2 + CODE + 0 or 3 + CODE + 0

Turn all lights on/off. 0 + 0

Turn specific lights on/off.  0 + Light number

Check the system status. Press the star button.

Turn Chime on/off.   7 + 1

Turn Energy Saver on/off.   7 + 2

Disable local phone access.

(This is a phone command only.)

. + 7 + 3

Check alarm memory.   7 + 6

 

 

GE Caddx

 

 

 

 

 

 

CADDX/GE ALARM PANEL – QUICK REFERENCE GUIDE

To arm your system in Away mode:

  1. Wait for ready light to illuminate.  (Close all doors and cease any motion.)
  2. Enter your code OR press the exit button.
  3. Leave the premises.

To arm your system in the Stay mode:

  1. Wait for ready light to illuminate.
  2. Press the stay button.  (Doors will be armed, motion detectors will not be active.)

To disarm your system, simply enter your code.

Upon returning to your residence the keypad will “tone” for 30 seconds until a valid code is entered.

To Silence Fire Alarms:

  1. Determine the nature of the alarm.
  2. Enter your code.
  3. Enter *-7 after the premises are cleared of what caused the alarm, i.e., cooking smoke, dust or steam.  This will reset the smoke detectors.

Smoke detectors and low temperature devices are active 24 hours a day regardless of the armed state of the system.

If you observe the yellow service light illuminated call 237-6961 for assistance.

To send a manual test and reset a “Failure to Communicate”: Enter * 44 and then the code. This will send a test signal and restore communication to the receiver.

The system is going off and I do not have a code to turn it off?
My alarm is going off and I can’t get it to turn off.

Unplug the security system power supply transformer.

Then disconnect or pull off one of the wires that is attached to the battery in the alarm control box.

This will power down the security system. Once you have done this, contact us to schedule service.

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